Refund & Cancellation Policy

1. Booking & Deposit

• A non-refundable deposit (typically 25–50%) is required to secure your event date.

• Your event is not confirmed until the deposit is received.

2. Cancellation Policy

• More than 14 days before event:

    Client receives a refund of any payments made minus the deposit.

• 7–14 days before event:

    50% of the total invoice is refundable.

• Less than 7 days before event:

    No refunds will be issued due to food preparation, staffing, and inventory commitments.

3. Guest Count Changes

• Final guest count must be submitted 5–7 days prior to the event.

• Increases may be accommodated if possible and will be billed accordingly.

• Decreases after the deadline will not reduce the final cost.

4. Event Rescheduling

• One reschedule may be allowed if requested at least 7–14 days in advance, subject to availability.

• Deposits may be transferred to the new date.

5. Service Issues / Dissatisfaction

• Any concerns must be reported during the event or within 24 hours.

• Refunds or partial credits (if any) are issued at the discretion of the business.

6. Force Majeure

• In cases of emergencies (e.g., severe weather, natural disasters), both parties may agree to reschedule.

• Refunds are not guaranteed but may be considered case-by-case.

*Travel fees may apply outside Tampa area*